Privacy Policy
Commitment to Privacy
Thank you for visiting the Richplanet website.
Protecting consumer privacy is very important to Richplanet. The Online Privacy Policy Statement is available to inform you about the collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the Richplanet policies covering personal information collected at this website on or after the 25th April 2018 shown above.
As per GDPR requirements, Richplanet only collect and use personal information required to provide the functionality and services required for business. In line with GDPR and other data protection requirements, Richplanet has adopted measures to allow the freedom of access to and control of personal data that it requires.
Collection of Information
Richplanet collects personal information in order to provide goods and services to customers. Information is obtained from a variety of sources:
· Directly from customer applications, questionnaires and other materials submitted by customers;
· From transactions in which Richplanet and consumers are involved; and
· From clickthru activity on the website
As per GDPR requirements, all optional (non-essential) offers of additional communication or collection of information are unselected by default, and must be specifically selected to be opted-in at time of submission. These options will have sufficient information clearly displayed as to their purpose.
PLEASE NOTE : The website contains two seperate entities which can collect data from customers. They are the online shop, which is accessed from www.richplanet.net/catalog, and the general information website, which is www.richplanet.net. The information website does not sell or disctribute products. When customers register for the online shop they have the option to register for newsletters. This can be cancelled at any time by de-selecting the option from their account menu. Registering for Newsletters via the general information website is seperate from the online shop and the data is held in a seperate database. In order to un-register for the general information website Newsletter the user can click the "Unsubscribe" link in the top right corner of the website (www.richplanet.net). The user is taken to a page where they can unregister their email address and their address will be deleted from the database.
At any point, the customer retains the ability to UNSUBSCRIBE from the general newsletter described above or unsubscribe from the online shop newsletter by un checking the tick box in their account.
Example
The offer to subscribe to newsletters is by default not selected when a customer registers on the onlins shop. Customers must specifically and deliberately select this option by checking the box which will be clearly identified as to its purpose. (e.g. 'Subscribe to Newsletter' or similar).
Disclosure of Information
Richplanet does not disclose customer (personal) information to third parties other than in the process of directly providing a product or service as is the purpose of the website.
Example
Customers placing orders for goods will clearly understand that required details such as name, address and postcode will need to be passed on to third parties such as courier or postage companies in order for them to fulfil your order. In addition, where appropriate additional personal information may be provided such as telephone number or email where these will also assist with or enhance the fulfilment of your order.
Other Possibilities
There are some circumstances where disclosures to third parties that are outside the scope of normal 'processing of customer orders' is required. For example, to effect, administer or enforce a transaction requested by you, or to companies that perform services for us or to prevent fraud.
Recipients of Information
Richplanet may disclose consumer information to companies affiliated with Richplanet and to companies or other parties not affiliated with Richplanet (subject to consumers' opt-out rights)
These recipients include:
· Financial institutions, such as banks, credit card companies and brokerage houses;
· Companies that process transactions or provide other services for us;
· Government agencies; and
· In addition, under United Kingdom law Richplanet is permitted to disclose customer information to certain recipients, like credit reporting.
Richplanet Commitments
We are committed to protecting the confidentiality of personal consumer information.
Richplanet limits access to personal information to those employees of Richplanet and its affiliates who need it to fulfill their business responsibilities. Employees must adhere to Richplanet privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal. Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
We use appropriate security safeguards.
At Richplanet, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Richplanet continually reviews and enhances its security systems, as necessary.
We maintain procedures to assure the quality of information we collect and where applicable, we will inform consumers about how they can access their personal information and make corrections if necessary.
Richplanet employs appropriate measures to assure the quality of information we collect directly from consumers. Where Richplanet collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request to richard@richplanet.net that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We provide this service unhindered and free of charge within reasonable limits, however, to prevent over-burdening of our systems, there may be daily limits imposed on the number of such free transactions we can process per customer.
Suitability
The Richplanet website is not directed at children under the age of 13 and Richplanet does not collect or maintain information at our website from those we actually know are under the age of 13.
Website may be linked to other websites
Richplanet may create links to third party websites. Richplanet is not responsible for the content or privacy practices employed by websites that are linked from our website.
Deemed Necessary Contact and Opt-in / Opt-out Rights
For us to run our business efficiently, certain types of contact are deemed necessary as set out below. Types of contact that are not deemed necessary are therefore optional and are always of an opt-in type with the provision of opt=out at any time.
Deemed Necessary Contact
We strive to give consumers choices about how their data will be used. The only types of contact you will receive from us by default is information about updates to your account or information relating to updates of the status of your orders. Additionally, we respond to specific customer queries and will respond by request to inform you of ongoing updates pertaining to such queries.
Examples of Deemed Necessary Contact
Emails relating to registering of account, Emails relating to updates of accounts, Emails relating to request for account password resets, Emails relating to details of orders placed, Emails relating to order processing updates, Emails relating to Additional order information (tracking numbers, stock statuses etc.), Email Replies to Customer queries, updates relating to previous customer queries (e.g. regarding items previously requested to be notified when stock comes back in). Phone calls or correspondence relating to the above in case of inability to contact by email.
Additional Circumstances For Necessary Contact
Extra-ordinary circumstances such as returned parcels, failed payments, (urgent product safety concerns) using the most appropriate method of contact.
Optional (unnecessary) contact
Examples such as newsletter subscriptions, surveys or offers will by default not be selected and must be chosen by the user and have the facility to be opted-out at any time.
Additional
Please also view our Terms and Conditions, Website Cookie Policy and in particular our GDPR Statement that complement this document. No part of this document overrides our obligations as set out in law and in case of circumstances not specified herein, we endeavour to operate as directed by law, e.g. GDPR etc.
Feedback
If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:
E-mail the Richplanet Data Protection Officer: richard@richplanet.net
Ongoing Commitment to Privacy
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Richplanet reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.